Refund policy

Returns and refunds

We want you to be happy with what arrives. This policy explains exactly what can be returned and how.

Check the box before you pay the driver

All Ujooba orders in the UAE are cash on delivery. You are welcome to open the outer parcel and check that you have received the right items before you hand over any money. If the parcel is damaged, incomplete, or not what you ordered, simply refuse it and pay nothing.

7-day return on unopened items

If you change your mind, you may return any item within 7 days of delivery, provided that:

  • the item is unused and unopened, with its seal and outer wrapping intact;
  • the original box and any free items are included; and
  • you contact us first on WhatsApp to arrange the return.

Once we receive the item and confirm its condition, we refund the amount you paid within 7 working days, by bank transfer or as store credit — your choice.

Items we cannot take back

For hygiene and safety reasons, we cannot accept the return of any skincare product whose seal has been broken or which has been used, unless the product is faulty. This is standard practice for cosmetics and it protects every customer who orders after you.

If something is wrong with your order

If an item arrives damaged, leaking, expired, or incorrect, message us on WhatsApp within 48 hours with a photo. We will replace it or refund it in full, and we will cover the cost of collecting the item. You do not pay twice for our mistake.

If your skin reacts

Every Ujooba formula is registered with Dubai Municipality and contains no hydroquinone, no mercury and no steroids. Even so, any skincare can irritate sensitive skin, which is why we ask you to patch-test on your inner arm for 24 hours before first use. If you have a reaction, stop using the product and message us — we will look at it case by case, and we would rather help you than argue with you.

Return shipping

If you are returning an unopened item because you changed your mind, the return courier cost is yours. If the return is because of a fault, a damaged item, or our error, we pay it.

How to start a return

Message us on WhatsApp at +971 6 521 1731 with your order number and a photo of the item. We reply during business hours, seven days a week.